Returns
We want you to be confident in your purchase. If there is a problem with your order, please contact us and we’ll help determine the appropriate next step.
Return Requests
Return requests should be made within 14 days of delivery.
To be eligible for a standard return, products must generally be:
- Unused and in original condition
- In the original packaging
- Complete with all accessories, manuals, cables, and included parts
Commercial & Specialty Robots
Some commercial robots, robot dogs, customized products, special-order items, and products shipped directly from a manufacturer may have different return conditions or may be non-returnable.
Any special conditions will be clearly stated on the individual product page before purchase.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us as soon as possible through our Contact page.
Please include:
- Your order number
- A description of the issue
- Photos or video when applicable
We will work with you and the manufacturer to arrange replacement, repair, return, or another appropriate solution.
How to Start a Return
Unless the product is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Do not ship a product back before receiving return instructions.
Refunds
Approved refunds will be issued to the original payment method after the returned product has been received and inspected.
Processing times may vary depending on the payment provider.